ORDERS & SHIPPING
We ship only within the USA.
Please allow 1–2 business days for orders to be processed before shipment. Once shipped, standard delivery typically takes 3–5 business days, depending on the destination.
Once your order ships, you’ll receive a confirmation email with a tracking number.
If your order arrives damaged or goes missing, contact our customer service team via our contact form here and we’ll assist you.
EXCHANGES & RETURNS
We accept returns within 30 days of purchase. Please, visit our Returns & Refunds Policy for more info.
For hygiene reasons, we can only accept returns on unused and unopened items. We do not accept exchanges at this time.
See our Returns & Refunds page for more information.
PRODUCTS
Yes! We are proudly cruelty-free. Our formulations are organic-certified and vegan, free from parabens, silicones, chlorine, sulfates, synthetic dyes, and synthetic fragrance.
Our products are 100% formulated and manufactured in our own eco-friendly laboratory and farm in France, adhering to the highest quality and safety standards - winning best organic product awards since 2019! Read Our Story to learn more!
No! We are committed to clean beauty, ensuring our formulas are free from parabens, silicones, chlorine, sulfates, synthetic dyes, and synthetic fragrance.
Most of our products are pregnancy-safe, but we always recommend consulting with your doctor before use.
Absolutely! Many of our formulas are designed with sensitive skin in mind. Our Daily Calm collection was formulated to take care of sensitive skin. Always check the ingredient list and perform a patch test before full use.
We don’t currently offer samples for purchase, but keep an eye out for special promotions that may include free samples!
SUSTAINABILITY
Yes! We prioritize organic, ethically harvested, and responsibly sourced botanical ingredients. We also work with sustainable farms to ensure minimal impact on the environment.
Yes! We use recyclable materials whenever possible and encourage customers to recycle after use. Check your local recycling guidelines for specifics.
Rinse out your empty containers and place them in the appropriate recycling bin.
We partner with reputable eco-certifications to ensure our commitment to sustainability, such as ECOCERT.
Absolutely! Sustainability is at the core of everything we do. From sourcing ingredients responsibly to using eco-friendly packaging, we continuously strive to reduce our environmental footprint. Read Our Story to learn more!
Our team is here for you! Contact us via our contact form here with any further questions!
Come say hi @centifolia.botanicals for the latest brand updates, beauty tips and botanical education!