Skip to main content

Privacy policy

Last Updated: April 21, 2025

This Privacy Policy describes how Centifolia Botanicals (“Centifolia,” “we,” “us,” or “our”) collects, uses, discloses, and protects your personal information when you access or use our website, centifoliabotanicals.com (the “Site”), or otherwise engage with us through any of our products, services, or communications (collectively, the “Services”).

By using our Services, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree with this Privacy Policy, please do not use our Services.

1. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technologies, legal requirements, or other factors. When we do, we will revise the “Last Updated” date above. In certain cases, we may also notify you more prominently. We encourage you to review this Privacy Policy regularly to stay informed about our practices.

2. What Information We Collect

We collect information that identifies, relates to, describes, or could reasonably be associated with you (“Personal Information”). The type of Personal Information we collect depends on how you interact with us.

A. Information You Provide Directly:
We collect the information you voluntarily submit, including:

  • Contact information: name, email address, mailing address, and phone number.
  • Account information: username, password, and security credentials.
  • Order and billing details: purchase history, billing/shipping addresses, and payment method.
  • Communications: inquiries, reviews, messages, and survey responses.

B. Information We Collect Automatically:
When you use our Site or Services, we may automatically collect:

  • Device information: IP address, browser type, operating system, and device identifiers.
  • Usage data: pages visited, time on site, referring URLs, and clickstream data.
  • Cookies and similar technologies: please see Section 8 for more details.

C. Information We Collect from Third Parties:
We may receive information about you from service providers, advertising partners, analytics providers, and others, including Shopify and marketing platforms. This may include:

  • Updated delivery and address information.
  • Demographic and preference data.
  • Device identifiers and browsing behavior.

3. How We Use Your Information

We use your Personal Information for the following purposes:

  • Providing and managing the Services, including processing transactions, fulfilling orders, and sending related communications.
  • Customer service and support, including responding to questions and troubleshooting issues.
  • Marketing and promotional communications, including newsletters and offers. You can opt out at any time.
  • Improving our Services, analyzing trends, user behavior, and overall experience.
  • Security and fraud prevention, to detect unauthorized activity or misuse.
  • Legal compliance, including complying with applicable laws, regulations, subpoenas, or legal processes.

4. How We Share Your Information

We do not sell your Personal Information. We may share your Personal Information in the following limited situations:

  • With service providers and vendors who perform functions on our behalf, such as order fulfillment, payment processing, marketing support, IT services, and analytics.
  • With advertising and business partners, for cross-channel marketing and audience targeting. See Section 8 for cookie opt-out options.
  • With affiliates and corporate partners, only as necessary for legitimate business purposes.
  • With authorities or law enforcement, if required by law or necessary to protect our legal rights or the safety of others.
  • In the event of a business transfer, such as a merger, acquisition, or asset sale.

5. Your Privacy Rights

Depending on your location, you may have the following rights:

  • Access to the Personal Information we have collected about you.
  • Deletion of your Personal Information, subject to legal exceptions.
  • Correction of inaccurate or incomplete data.
  • Opt-out of certain uses, such as marketing or targeted advertising.
  • Data portability, where applicable.

To exercise these rights, please visit our Do Not Sell or Share My Personal Information page. We may need to verify your identity before processing your request. You may also designate an authorized agent to act on your behalf.

We will not discriminate against you for exercising your rights.

6. Children’s Privacy

Our Services are not directed to children under the age of 13, and we do not knowingly collect personal information from children. If we learn that we have collected such information without verified parental consent, we will delete it.

7. Third-Party Services and Links

Our Site may contain links to or integrations with third-party websites, tools, or platforms (e.g., Shopify, Instagram, Google Analytics). We are not responsible for the privacy practices or content of those third parties. We encourage you to review their respective privacy policies before interacting with them.

8. Cookies & Tracking Technologies

Like many websites, we use cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and serve you relevant content and advertisements.

A "cookie" is a small data file stored on your browser or device when you visit our Site. Cookies help us remember your preferences, keep items in your cart, understand how users navigate our Site, and personalize your experience. We also use technologies like web beacons, pixels, and device identifiers for similar purposes.

How We Use Cookies

Type of Cookie

Purpose

Essential

Required for core site functionality, such as login, cart management, and checkout.

Performance & Analytics

Help us analyze how visitors interact with our Site (e.g., via Google Analytics).

Functional

Allow us to remember your preferences like location, language, and account settings.

Marketing & Advertising

Enable us and our advertising partners (e.g., Meta, TikTok) to deliver targeted ads.

Cookies may be "session cookies" (which expire when you close your browser) or "persistent cookies" (which remain stored on your device for a set period).

Third-Party Cookies

We allow selected third parties and service providers to place cookies on your device for marketing and analytics purposes. These may track your activity across multiple websites and sessions. Examples include Google Analytics, Facebook Pixel, and Shopify’s cart abandonment tools.

To learn more about cookies Shopify uses in connection with your experience on our Site, see Shopify's Cookie Policy.

Your Cookie Choices

You can manage or disable cookies through your browser settings. Please note that disabling cookies may limit some functionality on our Site, including the ability to log in or complete purchases.

You can also opt out of targeted advertising from many providers by visiting:

Global Privacy Control (GPC)

Our Site recognizes Global Privacy Control (GPC) browser signals. When enabled, this signal communicates your request to opt out of the sale or sharing of your personal information for advertising purposes, where applicable by law (such as in California). Learn more about GPC at www.globalprivacycontrol.org.

Do Not Track

Please note that aside from GPC, our Site does not currently respond to other “Do Not Track” browser settings.

9. Data Retention

We retain your Personal Information for as long as reasonably necessary to fulfill the purposes for which it was collected, including:

  • To provide you with Services and complete transactions.
  • To comply with our legal and contractual obligations.
  • To resolve disputes and enforce our terms and policies.

When we no longer need to retain your information, we will securely delete or anonymize it, in accordance with our data retention policies and applicable law.

10. Security Measures

We take the protection of your data seriously and implement industry-standard safeguards, including:

  • Encryption (such as SSL) for sensitive data.
  • Secure third-party payment processing.
  • Firewalls and access controls.
  • Organizational policies to limit access to Personal Information.

However, no method of data transmission or storage can be guaranteed as 100% secure. If you believe your information has been compromised, please contact us immediately.

11. California Privacy Rights (CCPA/CPRA)

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA). These include:

  • The Right to Know what Personal Information we collect, use, disclose, or sell/share.
  • The Right to Delete your Personal Information, subject to certain exceptions.
  • The Right to Correct inaccurate information.
  • The Right to Opt-Out of Sale or Sharing for cross-contextual advertising (we do not “sell” Personal Information as defined under the law, but we do “share” for advertising purposes).
  • The Right to Limit Use and Disclosure of Sensitive Personal Information (we do not use sensitive Personal Information for any purpose beyond those allowed by law).
  • The Right to Non-Discrimination for exercising your rights.

To exercise your rights, please email us at hello@centifoliabotanicals.com. You may also use an authorized agent. We may request additional information to verify your identity.

You may opt out of “sharing” for cross-site advertising by using the Global Privacy Control (GPC) or by contacting us directly.

12. Your Mobile Information

If you sign up for SMS or mobile alerts, we will collect and store your phone number and related preferences. Message and data rates may apply. You may opt out at any time by replying STOP to a text message. We do not share your mobile number with unaffiliated third parties for their marketing purposes.

We may use mobile data, cookies, and device identifiers to provide a more personalized experience or deliver targeted advertising. Your carrier may collect data independently — we encourage you to review their privacy policy.

13. Geographic Scope and U.S. Use Disclosure

Our Services are intended only for users located in the United States, including Alaska and Hawaii. We do not ship to U.S. territories or offer services outside the U.S. at this time.

If you access the Site from outside the United States, you do so at your own risk and are responsible for compliance with your local laws.

14. Updates and Modifications to This Policy

We may revise this Privacy Policy periodically. When we do, we will update the “Last Updated” date at the top of the page. In some cases, we may notify you more directly (e.g., via email or on-site alert).

Any changes will become effective when posted. Your continued use of our Services after a change means you accept the revised policy.

15. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, you may contact us at:

Centifolia Botanicals
Attn: Privacy Team
hello@centifoliabotanicals.com

We are committed to resolving privacy concerns and ensuring compliance with all applicable laws.